How to return goods or withdraw from a purchase contract.

1 Notify us of your return

You can notify us of your withdrawal from the contract or request a return in any of the following ways:

• through the Retino online returns and claims portal,
• by sending the goods to the address of our operating premises:
  Bloomrose s.r.o.
  Kletné 84
  742 01 Suchdol nad Odrou
  Czech Republic
• by email at info@bloomrose.cz .

⚠ Important notice:
The company’s registered office at Dlouhá 3403/2b, Ostrava is used solely as its registered address. There is no warehouse at this location. Please send all physical parcels exclusively to our operating premises in Kletné or use the Retino online portal.

2 Complete the form

You can use the Retino online form or the standard withdrawal form. The following information must be provided:

• date on which the contract was concluded,
• full name,
• address,
• email address,
• details of the goods being returned,
• preferred refund method.

3 Return conditions

• Consumers have the right to withdraw from the contract within 14 days of receiving the goods, unless one of the statutory exceptions applies.
• Returned goods should be complete, undamaged and, where possible, in their original packaging.

4 Refund

The refund will be issued no later than 14 days after withdrawal from the contract. However, the seller is not required to issue the refund before receiving the returned goods or before the buyer provides proof that the goods have been sent back.

Retino online returns and claims portal

For faster and more convenient handling of returns or claims, you can use the Retino online portal available on our website.